Terms of service
1. About us
This website is operated by Carefield (Beckenham) Limited, trading as Explora You Fragrances, 70 High Street, Beckenham BR3 1ED (“we”, “us”). You can contact us at explorayou@beckenhampharmacy.com
2. Using this website
By placing an order you agree to these terms. Please read them together with our Refund, Shipping and Privacy policies.
3. Our products
All fragrances we sell are genuine designer products. Product images are for illustration only. Packaging may vary slightly from the photos as manufacturers update their designs.
4. Prices and payment
Prices are in pounds sterling (GBP) and include VAT where applicable. Delivery charges are shown at checkout before you pay. Payment is taken when you place your order. If a product is listed at an obviously wrong price because of an error, we’ll contact you before dispatch. You can then pay the correct price or cancel for a full refund.
5. Your order
Your order is an offer to buy. A contract is formed when we dispatch your order or tell you it’s ready to collect. If an item is out of stock, we’ll let you know and refund you for it in full.
6. Delivery and click & collect
We currently offer same-day local delivery within 2 miles of our shop, made by Stuart, a third-party courier, and free click & collect. For click & collect, please bring your order confirmation and photo ID that matches the name on the order, as we will ask for it.
If someone else is collecting for you, email us their name before they come, and they’ll need to bring their own photo ID.
For local delivery, you must give a correct mobile number. If you don’t and we can’t contact you, we may cancel your order and give you a full refund.
7. Cancellations, returns and refunds
Your right to cancel and how returns work are set out in our Refund Policy. For hygiene reasons, fragrances can’t be returned once the cellophane or seal has been removed, unless they’re faulty. Nothing in these terms affects your legal rights under the Consumer Rights Act 2015.
8. Faulty items
If an item is faulty or not as described, contact us and we’ll repair, replace or refund it in line with your legal rights.
9. Our responsibility to you
We’re responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We’re not responsible for loss that isn’t foreseeable, or for business losses. Nothing here limits our liability where it would be unlawful to do so.
10. Events outside our control
We’re not responsible for delays caused by events outside our reasonable control, such as courier disruption or severe weather. If this happens, we’ll contact you, and you can cancel for a refund.
11. Your information
We use your personal information as set out in our Privacy Policy.
12. Changes to these terms
We may update these terms from time to time. The version on this website when you place your order applies to that order.
13. Law
These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales, or in Scotland or Northern Ireland if you live there.