Refund policy

Returns and refunds
You can return a fragrance for a full refund within 14 days of receiving it, as long as it is unopened and still sealed in its original cellophane. Please tell us within 14 days of receiving it, then bring it back to the shop or send it to us within a further 14 days.

Opened items
Fragrances are sealed for hygiene reasons. We can’t refund or exchange an item once the cellophane or seal has been removed, unless the item is faulty.

Faulty or damaged items
If your order arrives damaged, faulty or not as described, please contact us as soon as possible, ideally within 48 hours of delivery, with a photo. We’ll replace the item or give you a full refund, and cover any cost of returning it.

How to return
Email explorayou@beckenhampharmacy.com with your order number, or bring the item and your order confirmation to Explora You Fragrances, 70 High Street, Beckenham BR3 1ED. If you post an item back, you pay the return postage unless it’s faulty, and we recommend a tracked service.

Refunds
Once we’ve received and checked the item, we refund to your original payment method within 7 days. If you return your whole order, we also refund the delivery charge you paid. Delivery charges aren’t refunded when only part of an order is returned.